Reviews

Ed

★★★★★

It was a great experience from start to finish. They did all the paperwork and alerted me when we needed to file documentation. The installation was flawless and completed in a Day and a half. We got the LG units because they were sleek, hooked up to our WIFI, and could be controlled with my phone. Just set it and forget it! I would recommend this company 100%

Tim Granger

★★★★★
Immensely impressed with all aspects of my experience with MetroWest Minisplit team. As an engineer and self-proclaimed over thinker and detail orientated, I am not easy to work for or easily impressed. However, I found my experience with two recent emergency system repairs on older systems and a full Mass Save system replacement at a rental property to be the gold standard for service. The technical understanding of older systems and new minisplit designs is impressive, and the ability to navigate thru a uniquely challenging obstacle ladened Mass Save process was only achieved because of the support and expertise of the team at MetroWest Minisplits. I had thought achieving high technical competency and competitively low prices while provide excellent customer support was a lost cause. Much thanks and respect to the team at MetroWest in proving me wrong.

May Conti

★★★★★

Absolutely recommended!!!  Excellent experience from the first call to the last!! Their quote was more than the couple others but we decided to go with Metrowest because of the review and how we feel with Alan at the first time... the knowledge and professional. They crew were on time and finished the job clean and on schedule.
A few days after the installment finished, the heat wasn't heat up as it was suppose to the set temp, we call Alan and he came right away to fixed the problem and was solved at no time, he was even going to replace the unit right away but thankfully it does't need to.
Jamie the other owner was also very helpful helping on the rebate form. Thank you

Eric Fedyk

★★★★★

Outstanding price and service! They provided the lowest of 4 quotes for replacing a boiler, quoted us 1-2 days of work and completed it within 1 day with a grade A team, which included co-owners Alan and Jamie.  The whole crew (5 guys) were clean, conscientious, respectful and meticulous. The unit is working perfectly.  I would choose them again.

L R

★★★★★

Great customer service. Very knowledgeable about what they are selling and installing. Professional and clean. How a company should be. A rare gem, the owners come and stand behind their work. I would proudly recommend them to family and friends and anyone looking for heating and cooling solutions for their home.

We got a ducted system in our upstairs and three lower wall units in our downstairs. Installation was seamless.

Always available by email or phone for questions and put care and effort in their recommendations to be sure you will be satisfied. I’m so glad we went with them. Worth every penny.

Peter Chen

★★★★★

I recently had a heat pump with two mini splits installed by Metro West Mini Splits, and they did a fantastic job. From the initial estimate, through the entire Mass Save process, to the final installation, the team was excellent—very responsive and extremely professional. A few days after the installation, I had some questions and received an immediate response with helpful answers. I would highly recommend them for any HVAC work you may have.

Mark Hebert

★★★★★

We had a great experience with Metrowest Mini splits. I appreciated the fact that the owner started the project from start to finish and seemed invested in completing the project to 100% satisfaction. There were challenges to the project due to access and space limitations of our ducted systeem, but they didn't leave until the job was completely finished professionally. They also assisted and stayed on top of the rebate process that would have been difficult for us to navigate on our own. I would totally recommend Metro West Mini Splits to anyone looking for a heat pump solution.

Lori Gompf

★★★★★

Metrowest Minisplits did a great job installing minisplits for me. They were friendly, quick, neat, and followed up to make sure everything was working well. I strongly recommend them.

Eric Stephens

★★★★★

We had Metro West install a new heat pump system for our upstairs bedrooms. They worked closely with us on the design and features we were looking for and helped us with all of the paperwork for the Mass Save Program. We have an older house so the bedrooms were often cold in the winter and hot in the the summer. Now, we're comfortable year round. Thanks Alan & Jamie.

robin sipowicz

★★★★★

Last month we installed 3 heating/cooling mini split wall units in one half of our home and a separate ducted system proving heating/cooling in the bedrooms/bathrooms at the other end. Jamie and Al were great to work with and provided great ideas and solutions for our layout. During the install, the Team was professional, efficient and treated our home like their own, covering floors, careful bringing in equipment and mindful of cleaning up at the end of the work day. Jamie and Al took the time to walk us through how to use the systems and provided great tips based on their own personal use, which I appreciated. Our systems are great — we have now used both cooling and heating features and it has done both efficiently. I have to say, working with the Metrowest Team truly put my mind at ease as they are a caring Team and know this can be a big project for many homeowners.

Ellen Jiang

★★★★★

Metrowest Mini Split upgraded my full house HVAC system last week. By replacing my 25-year-old HVAC system with nine LGRED indoor units, I no longer had to worry about old pipes leaking and inefficient zoning.  Jamie and Alan visited my home twice to make sure the design met my needs and reviewed indoor unit aesthetics and outdoor pipe routing for each unit before installation.  This company's workers are very professional and experienced. All team members are super kind, punctual, and meticulous in cleaning.  Daily installation supervision is provided by Jamie and Alan. They really prioritize customer satisfaction, doing things right.  They even brought a landscaping expert to cut the proper tree for spacing and give me free gardening consultation.  I appreciated the stones around the outside units; they not only soften the view, but also prevent potential intrusion from wild grass and shrubs.  The system is further protected by letting the electrician add a surge protector to my home’s main panel.  It's fortunate that Southborough has Metrowest Mini Split, a true gem in the neighborhood.

Amanda Longley

★★★★★

I talked with several companies before deciding on Metro West Mini Splits in the spring of 2024. Their customer service was top tier, from the person scheduling appointments to the team that came to do the measuring , quote, and install. The owner himself was part of the install team that day and  the work got done super fast. We enjoyed a super comfortable summer this year without having to wrestle AC window units! We are also enjoying a little extra heat in the upstairs bedroom that gets extra chilly during windy winter days. I would highly recommend MWMS.

Melissa Pflug

★★★★★

Great work!  Owners are knowledgeable and do a lot of the installs themselves.  They take the time to help you understand how to get the most out of the unit(s) AND help with all the Mass Save loan paperwork and rebates which is a huge benefit! I definitely recommend Metrowest Minisplits to anyone looking to upgrade heating and air conditioning (especially if your current system is inefficient).  Love it!

Lynne Bevilacqua

★★★★★

We can't say enough good things about our experience with Metro West Mini Splits. We never pick a contractor randomly off the internet without a referral but we could not be more pleased with the service we received. They were easy and responsive to contact and schedule, very knowledgeable about the mini split systems and did a fantastic job for a reasonable price. The fact that Jamie was such a nice person was just an extra bonus. We liked them so much that we signed them on for regular maintenance.